KeeFood Agent Desk

Keeta Knowledge Base · Decision Trees

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KEEFOOD CUSTOMER SUPPORT

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KeeFood Agent Desk

Your all-in-one guide to handle customer inquiries quickly, accurately, and confidently.

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Pick the customer issue to open ready steps, scripts, and solutions

📢 التحديثات · Updates

أحدث التغييرات على السيناريوهات والسياسات

اضغط على أي خطوة لفتح/إغلاق فروعها • اسحب للتحريك • عجلة الفأرة أو أزرار +/- للتكبير

Missing / Wrong Item — Combo Refund

Food Safety Issue — Compensation

MISSING ITEM / WRONG ITEM — COMBO SOLUTION

Combo refund calculator

KeeService only accepts a percentage, not a SAR amount. This tool computes the correct SAR refund first (with caps applied), then gives you the percentage to type in — always rounded up so you never under-refund the customer.

Combo original price (SAR) Separate menu (à la carte) price for the affected item, if known (optional)

Type	Missing	In combo

If more than one type is missing/wrong at once, only the single most valuable affected type is refunded — never summed.

TO ENTER IN KEESERVICE

0.00SAR

0.0%

Enter quantities on the left to see the rule that applies.

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Load 80 SAR worked example (drink missing)

FOOD SAFETY ISSUE

Compensation guide

Food safety cases are not percentage-based — pick the situation below and the tool tells you the refund and compensation to apply.

Scenario

Scenario A — Food issuerotten, undercooked, foreign object, expired (no illness)

Scenario B — Feeling unwellstomach pain, vomiting, allergy, food poisoning

Is the customer a Red/Purple risk customer?

No — Green customer

Yes — Risk customer

Is the evidence clear? (receipt matches order, photo/medical report meets the standard, not risk customer)

Clear — all checks pass

Unclear — a check fails

If Scenario A: severity

Minorunfresh / undercooked / expired

Severeshock-inducing / dangerous foreign object

If evidence is unclear & Green: has customer used this Food Safety Customer-Trust refund before (last 30 days)?

No — first time in 30 days

Yes — repeat within 30 days

RESULT